What services does Hawthorn Office Solutions provide for television and newsroom teams?

Hawthorn Office Solutions supports television, newsroom, and regional production teams with office and workflow services that help keep daily bulletins and reporting running smoothly. The focus is on practical support for studio, production, and newsroom operations, so teams can stay organised around live stories and broadcast deadlines.

What is usually included when you work with Hawthorn Office Solutions?

The service is typically tailored to the needs of the newsroom or production environment, with a clear focus on the parts of the workflow that need attention most. That can include coordinated office support, help with day-to-day production tasks, and practical assistance for teams working on live and regional coverage.

How does Hawthorn Office Solutions usually quote for pricing, and what information do you need first?

Quotes are typically based on the specific brief, so the team will first look at the scope, timing, and any production requirements before giving a price. For television, newsroom, regional, live, reporting, studio, or daily bulletin work, details like turnaround, location, and technical setup can all affect the final quote.

What can make the cost of a project change?

Several practical factors can influence cost, including the length of the job, the level of planning needed, whether the work is live or recorded, and how much editing or production support is involved. If the story needs regional travel, studio coordination, or fast turnaround for bulletins, that can also change the fee.

How can I contact Hawthorn Office Solutions to get started?

The easiest way to begin is to reach out by phone or email and share a few details about what you need. We usually reply with the next steps and, if helpful, arrange a short call so you can talk through the work at a pace that suits you.

Terms of Service

Effective Date: 22 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern access to and use of the services provided by Hawthorn Business Services Limited, trading from Hawthorn Office Solutions, 14 Fitzwilliam Square, Dublin 2, D02 X285, Ireland (the “Company”, “we”, “us”, or “our”).

By requesting, booking, paying for, or otherwise using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all customers, clients, visitors, and any authorised representatives acting on behalf of a customer (collectively, “you” or “your”).

2. Scope of Services

Hawthorn Business Services Limited provides local business support services, which may include:

Office administration support;
Document printing and scanning;
Business mail handling;
Meeting room setup; and
Local delivery and collection service.

Service features, availability, timescales, and pricing may vary depending on the specific request, location, workload, equipment availability, and any service agreement or order confirmation issued by us.

We may refuse, suspend, or limit any service request where it would be unlawful, unsafe, impractical, outside our operational capacity, or otherwise inconsistent with these Terms.

3. User Obligations and Responsibilities

You agree that you will:

Provide accurate, complete, and up-to-date information when placing requests or accounts;
Ensure that any materials, documents, parcels, or instructions supplied to us are lawful and accurate;
Obtain all necessary permissions, consents, and authorisations before submitting documents or requesting handling of mail or deliveries;
Not use our services for fraudulent, unlawful, defamatory, harassing, infringing, or harmful purposes;
Ensure that any sensitive, confidential, or personal data shared with us is shared only where you have a lawful basis to do so;
Promptly notify us of any errors, damages, omissions, or issues relating to a service request;
Pay all fees and charges when due; and
Comply with all applicable laws, regulations, and third-party rights in connection with your use of our services.

You are responsible for reviewing all printed, scanned, copied, handled, delivered, or prepared materials for accuracy before use. We are not responsible for errors resulting from unclear instructions, incorrect source materials, or information supplied by you.

You acknowledge that some services, including document handling and mail handling, may involve confidential or personal information. You remain responsible for deciding whether any item is suitable for handling by us and for redacting or securing information where required.

4. Payment Terms and Conditions

Fees for our services will be communicated in advance where practicable, by quotation, price list, order confirmation, invoice, or service agreement. Unless otherwise agreed in writing, all prices are stated in euros and are exclusive of applicable taxes, levies, and charges.

Payment is due by the date stated on the invoice or, if no date is stated, immediately upon invoice issuance;
We may require advance payment, deposits, or pre-authorisation for certain services;
Late payments may result in suspension of services until all outstanding amounts are paid;
You are responsible for bank charges, transfer fees, or other third-party payment costs; and
If we incur reasonable costs in recovering unpaid amounts, you may be liable for those costs to the extent permitted by law.

Any quotation is based on the information available at the time and may be revised if the scope, urgency, volume, or complexity of the work changes. Additional work requested by you may be charged separately.

5. Cancellation and Refund Policy

Cancellations should be made as early as possible by contacting us using the details in Section 12. Because our services are local and often arranged on a scheduled or on-demand basis, cancellation terms may vary depending on the type of service and timing of the cancellation.

If you cancel before work has commenced, we may refund amounts paid less any reasonable non-recoverable costs incurred;
If work has already commenced, we may charge for work performed and any materials, handling, or preparation costs incurred;
Custom, urgent, or time-sensitive services may be non-refundable once scheduled or started;
Refunds, where applicable, will be made using the original payment method unless otherwise agreed; and
Nothing in this policy affects any non-excludable rights you may have under applicable law.

If you believe a service was not delivered as agreed, you must notify us promptly and provide reasonable details so we can investigate. Any refund or remedy will be assessed on a case-by-case basis.

6. Liability Limitations

To the fullest extent permitted by applicable law, Hawthorn Business Services Limited shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary losses or damages, including loss of profit, loss of business, loss of data, or loss of goodwill, arising out of or in connection with the use of our services.

Subject to any liability that cannot be excluded under applicable law, our total aggregate liability for any claim arising from or relating to the services shall be limited to the amount paid by you for the specific service giving rise to the claim.

We are not responsible for:

Delays caused by incomplete instructions, inaccessible premises, missing recipients, or third-party failures;
Damage or loss arising from items improperly packaged, labelled, or secured by you;
Errors in documents, copies, scans, or mail handling caused by unclear or incorrect source materials;
Any loss arising from your failure to back up, retain, or verify documents or data;
Acts or omissions of third-party carriers, printers, suppliers, or building operators; or
Any matter outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited by law.

7. Intellectual Property Rights

All intellectual property rights in our website, branding, service materials, templates, processes, content, and related materials remain the property of Hawthorn Business Services Limited or its licensors, as applicable.

You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from our materials without our prior written consent, except where permitted by law.

Unless otherwise agreed in writing, any documents, reports, or materials created specifically for you in the course of providing the services shall become your property only to the extent that full payment has been received and subject to any third-party rights, licences, or restrictions.

You warrant that any materials you provide to us do not infringe the intellectual property rights of any third party and that you have all necessary rights to permit us to use those materials for the purpose of providing the services.

8. Data Protection and Privacy

We may process personal data in connection with providing our services, managing client relationships, maintaining records, and meeting legal or regulatory obligations.

We will handle personal data in accordance with applicable data protection laws and our privacy practices. Where we act on your instructions in relation to documents, mail, or deliveries, you are responsible for ensuring that the processing is lawful and that you have a valid basis for sharing the data with us.

We will take reasonable steps to protect personal data from unauthorised access, loss, misuse, or disclosure;
Access to personal data will be limited to personnel who need it for legitimate business purposes;
We may retain records for legal, accounting, operational, or dispute-resolution purposes;
You should not send unnecessary sensitive information unless required for the service; and
Any privacy-specific requests may be directed to our contact details in Section 12.

If you provide us with personal data relating to third parties, you confirm that you have the authority and lawful basis to do so.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, severe weather, power failure, internet outages, industrial disputes, government action, public health emergencies, transport disruption, supplier failure, or any other similar event.

Where a force majeure event occurs, our obligations will be suspended for the duration of the event. We will use reasonable efforts to resume services as soon as practicable.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The revised Terms will take effect from the date indicated by us, or, where required, upon notice to you.

Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should stop using our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in Ireland, unless mandatory law requires otherwise.

Subject to any mandatory consumer rights or other non-excludable legal requirements, the courts of Ireland shall have jurisdiction to settle any dispute arising from or related to these Terms.

12. Contact Information

If you have any questions, complaints, or requests concerning these Terms or our services, please contact:

Hawthorn Business Services Limited
Hawthorn Office Solutions
14 Fitzwilliam Square
Dublin 2, D02 X285
Ireland

Email: [email protected]
Phone: +353 1 524 8791

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, void, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if that is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

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